Support

Nope. Boodle is all about you, so you, and only you, can apply for a Boodle Loan.

We care about you and your financial health and we know how tempting it can be to borrow more cash than you need (or can afford to pay back), so to keep us all on the same page, we only allow you to take out one Boodle loan at a time.

Absolutely! The only restriction is that your Repayment Date cannot be a Sunday or a Public Holiday. We don’t expect you to have to work this out, our systems will not allow you to select either one of these days.

Boodle works with most of the major banks in South Africa. You’ll need to provide details of your account with one of the following banks so that we can approve your Boodle loan:

Absa
Capitec
First National Bank (FNB)
Rand Merchant Bank (RMB)
Nedbank
Standard Bank
Tyme Bank
African Bank
Bidvest Bank
Access Bank
Discovery Bank

We won’t be able to pay your Boodle loan if you bank with another institution, but watch this space. As more banks get with the programme, we’ll add them to the list.

During the application process and the acceptance of the Pre-Agreement, Statement and Quotation, you give us your permission to deduct the Repayment Amount via debit order, from your bank account, on the Repayment Date selected by you.

Our debit order run is highly sophisticated and works slightly differently to your run-of-the-mill debit orders. How? We debit your account in the early hours of the morning on the repayment date selected by you. If your repayment amount is greater than R5 000, we split it in half and run two debit orders instead of one.

This means that like all of our processes, the repayment of your Boodle loan is fully automated and seamless. No mess, no fuss!

As always, if you have any questions, you can call us on 0861 BOODLE (266 353) or email us at support@boodle.co.za.

Should you get some surprising news from us regarding your credit profile, you have every right to contact the credit bureau and dispute any information you think is incorrect. We can’t do that for you but if your credit profile does change, let us know.

Here are the details:

Compuscan
(021) 888-6000 | Fax (021) 413-2424

TransUnion
0861 482 482

Experian
0861 10 56 65

We’re committed to responsible lending at Boodle, as such we’re a registered credit provider and are overseen by the National Credit Act 34 of 2005. What this means for you is that we are completely reliable, above board and take our role as honest, dedicated credit providers seriously.

Read more about our commitment to responsible lending

All interest and fees on your Boodle Loan are calculated based on the Regulations set out in Chapter 5 of the National Credit Act 34 of 2005.

Here are the facts:

Service Fee:
R60 per month plus 15% VAT

Initiation Fee:
R165 plus 10% on the loan value above R1 000.00 plus 15% VAT. Fee capped at 15% of the loan value plus 15% VAT.

Interest Rate:
0.17% per day

Annual Interest Rate / APR:
60%

With Boodle you have two easy options when applying for your loan – if you choose our fully automated online process your cash will be paid into your bank account within 10 minutes once you accept your quote and your application has been approved.

If you would prefer to have one of our trusty team members manually handle your application then your loan will be sent on to our Boodle team who are available 24/7 – this process can take up to 2 hours, but don’t stress you will receive an SMS and an email the minute the Boodle is in your bank account!

Your Boodle Agreement will expire after 5 working days.

There are only 5 easy steps between you and your Boodle loan!

Remember, if you get stuck for whatever reason, you can call us on 0861 BOODLE (266 353) or email us at support@boodle.co.za.

If you are new to Boodle, you may qualify for a loan between R500 and R5 000.

If you have borrowed from Boodle before and repaid well, you may qualify for a higher amount of up to R8 000. This will depend on your repayment history, affordability, and the result of your application assessment. You can repay your Boodle loan over 1 to 6 months, depending on the loan option available to you.

Taking out a Boodle loan and repaying it on time (as we know you will) has a positive impact on your Credit History. This, in turn, may help you when you need to apply for alternative credit in the future!

You need to wait at least 30 days from your first application date before you reapply for a Boodle loan.

Sometimes the checks take a bit longer… If it were up to us, it would be super quick. But alas, we have to consider the bank’s processes. So, if it is taking a bit longer than it should, don’t panic. We will let you know when the money is on its way. Once we get the go ahead, your money will be in your account chop chop. If you still don’t believe us, give us a call on 0861 BOODLE (266 353) or send a mail to support@boodle.co.za.

We’ve gone to great lengths and done our best to make sure our platform is safe and secure. And when it comes to how we use your personal info, it’s all very official, we won’t share your details with anyone. We have a strict Privacy Policy, which you can read here.

All you need is you, a computer, an internet connection and your cell phone to receive your one-time pin. The entire application and payout process is online from beginning to end – just have your banking details and ID number handy as you’ll need this information to complete your Boodle loan application.

Boodle loans are cash loans provided by Boodle or a Boodle Registered Credit Provider. We allow you to choose how much cash you want to borrow and for how long. Our SmileDial lets you calculate how much the quick loan will cost you, so there aren’t any hidden surprises when it comes to paying back your Boodle loan.

If you make no effort to communicate with us and you simply don’t pay your Boodle loan on time, it can have a negative impact on your credit profile. This makes applying for any form of future credit (be it a cellphone contract or a home loan) very difficult.

To avoid this, our collections team will contact you and help you to come to a payment arrangement. In the meantime, we would charge you with a default administration fee of R75.00 (Excl. VAT) per month until you have settled your debt with us.

If you are still unable to honour your promise, we would then have no choice but to hand you over to an external Legal Collections Firm, which could result in a judgment being taken against you. Once you have been handed over, you will start to incur further costs which would no longer be in our control.

We are reasonable, that’s a fact and we know that sometimes things don’t pan out the way you planned. So if you need a breather, we’re here to help. To arrange an extension on your Boodle Loan, call us on 0861 BOODLE (266 353) or email us at support@boodle.co.za.

No stress, you can always come back, sign-in and continue where you left off.

We weigh up the facts on a case-by-case basis and do all the necessary background checks. In many cases we find that a person’s credit profile isn’t nearly as bleak as they think it is. But if your credit profile is really in poor shape, it’s really not in your best interests to take out a loan, so we will have to decline your application.

We know that you won’t apply for a Boodle Loan if there’s any chance that you won’t be able to repay it on time. We know this because we have asked you very nicely. So, when you don’t pay your Boodle Loan on time, we get a little sad. Your Boodle Ranking suffers, then you get angry, we get disappointed – it all gets messy and we don’t want that.

Not paying your Boodle Loan back on time also has a very negative impact on your Credit Profile, which makes applying for any form of credit in the future, whether it be a cellphone contract, car or home loan, very difficult.

However, should this happen for any reason, our Collections Team will contact you and help as best as they can to come to a payment arrangement. In the meantime, we would charge you with a Default Administration Fee of R75.00 (Excl. VAT) per month until you have settled your debt with us.

If you are still unable to honour your promise to us, we would then have no choice but to hand you over to an external Legal Collections Firm, which could result in a judgment being taken against you. Once you have been handed over, you will start to incur further costs which would no longer be in our control.

Boodle is a registered credit provider with the National Credit Regulator (NCR) and complies with all the legislative requirements in terms of the National Credit Act of 2005.

We’ve done our best to cater for all your questions in our FAQ and Boodle Lingo sections. However, if searching for info just isn’t your thing, we are always ready for a chat on 0861 BOODLE (266 353) or support@boodle.co.za.

If you are not satisfied with the resolution/conclusion received from Boodle, you can take the matter further and contact the applicable regulatory or dispute resolution body using the details below:

National Credit Regulator
Telephone (011) 554-2600 or 0860 627 627
Fax (011) 484-6122
Email info@NCR.org.za
Postal address 127, 15th Road, Randjespark, Midrand

Credit Ombud
Telephone 0861 662 837
Fax 086 683 4644
Email ombud@creditombud.org.za
Postal address Suite 444, Private Bag 1, Jukskei Park, 2153

As always, please don’t apply for a Boodle Loan if you have any doubt that you will be able to pay it back when you say you will! However, in the name of transparency, here is the process:

1) We will attempt to deduct your Repayment Amount from your Bank Account in the early hours of the morning on the Repayment Date that you have chosen.

2) If there are no funds available (note: your bank may charge you a penalty fee for not having sufficient funds to meet your debit order obligations), we will try and debit your account again later that afternoon.

3) After two failed debit order attempts, our Collections Team will be in contact with you.

4) If we are unsuccessful in debiting your repayment amount from your bank account, we will then have no choice but to charge you a default administration fee of R75 (Excl. VAT) which will then be added to your repayment amount.

5) This default administration fee together with interest and the monthly service fee (R60 plus VAT) will then be charged to your account for every month that you are in arrears until your loan is repaid in full.

We don’t want to get to this point so, if you had every intention of settling your Boodle Loan on time when life “happened” and you cannot pay your loan anymore, please chat to us. We’ll make whatever arrangements we can to help the situation. Keep our details on hand – call 0861 BOODLE (266 353) or email us at support@boodle.co.za.

The NCA brought about remedies for consumers who are experiencing stressful financial times. Consumers who are over-indebted can approach a debt counsellor and apply for debt review.

This effectively means that your debt obligations under credit agreements are managed and administered by the debt counsellor who negotiates with your creditors on your behalf and makes monthly distributions to your creditors to ensure that they do not start suing you for the debt you owe.

Administration is the same type of remedy, but also includes other types of debt and is limited to R50 000 only. When you are under administration or under debt review you are prohibited by law to incur any further debt.

We are a responsible lender and will not even consider giving you Boodle if you are already debt stressed. If you are in fact debt stressed we suggest you seek counselling and approach a debt counsellor to assist you.

At Boodle we work with you and not against you like many of our competitors. We believe in offering you the chance at change, enabling possibilities. Whether that’s opening new doors for yourself or your loved ones. We are here to help you do want you want to do when you want to do it. Our entire process is online and paperless. We calculate all our applications upfront and are transparent about your fees so there is no fine print, leaving you worry free. Our team is always available to take your call 0861 BOODLE (266 353) or answer your mail support@boodle.co.za if you need us or just fancy a chat.

The Credit Association of South Africa (CASA) is a non-profit organisation that represents over 1,800 non-bank credit providers in South Africa. CASA promotes ethical practices and adheres to a Code of Good Practice, ensuring that its members operate responsibly and contribute to the growth of the South African economy.

Boodle is a proud member of CASA.

The National Credit Regulator (NCR) was established as the regulator under the National Credit Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. Boodle and all Boodle Credit Providers are registered with the NCR and are committed to responsible lending.

Boodle offers a simple, secure way to apply for short-term credit online. Whether you need help with an unexpected expense or a temporary cash-flow gap, Boodle gives you access to loan options of up to R8 000, with repayment terms from 1 to 6 months, subject to approval and affordability.

If your Boodle loan status reads Active, it means that your application was successful and that your Boodle loan has been paid into your bank account.

Additional income refers to any recurring or reasonably reliable income received, in addition to your primary salary or main source of income.

This is the date that you started applying for your Boodle Loan.

If your Boodle Loan status reads Approved, it means that your Boodle is on its way to your bank account. As soon as the money lands in your account, we will send you a SMS and an email to let you know that your Boodle has arrived safe and sound.

The Boodle SmileDial® has been designed to put you in control. You choose how much Boodle you want to borrow and for how long (maximum of 6 months). You can also calculate all interest for the chosen duration and fees upfront so that you know exactly how much your Repayment Amount is from the word go!

If your Boodle Loan status reads cancelled, it means that for some reason, you have changed your mind and decided not to complete your Boodle loan application. If you opted out because of unanswered questions, please visit our FAQ section, call us on 0861 BOODLE (266 353) or email us at support@boodle.co.za.

If your Boodle loan status reads closed, it means that you have paid back your Boodle loan in full. It also means that having repaid your Boodle loan on time, which has a positive effect on your Credit Profile.

A credit bureau is a company that collects information from various sources on your debt obligations, borrowing and debt paying habits. It then provides this information to organisations that require it to make certain decisions.

Your credit profile details your credit history. It lists what types of credit you use and your debt obligations, how long your accounts have been open, and whether you pay your bills on time.

Your credit status is what we check when you apply for a loan. It tells us whether you are blacklisted, a risk, or if you excel when it comes to paying back money.

Your debt obligations are the total value of your monthly financial obligations to credit providers i.e. your clothing accounts, credit cards.

If your Boodle loan status reads declined, it means that your Boodle loan application was unsuccessful. However, you are more than welcome to reapply in 30 days’ time.

All interest and fees on your Boodle Loan are calculated based on the Regulations set out in Chapter 5 of the National Credit Act 34 of 2005.

Here are the facts:

Service Fee:
R60 per month plus 15% VAT

Initiation Fee:
R165 plus 10% on the loan value above R1 000.00 plus 15% VAT. Fee capped at 15% of the loan value plus 15% VAT.

Interest Rate:
0.17% per day

Annual Interest Rate / APR:
60%

A Pre-Agreement Statement and Quotation will be generated if your Loan application has been approved and will set out the details in respect of interest and fees in relation to the value of loan and duration of loan requested.

The loan amount is the amount of money you would like to borrow. As a first-time Boodle customer, you may be able to borrow between R500 and R5 000. Returning customers may qualify for loan amounts of up to R8 000, depending on the outcome of the application and affordability assessment.

For every single loan you apply for, we issue you with a unique Loan Number. This number is very important as it enables us to identify your loan with ease. When calling us on 0861 BOODLE (266 353), please have your Loan Number handy so that you can easily refer to it.

The loan term is the period you choose to repay your Boodle loan. Boodle offers repayment terms from 1 month up to 6 months, depending on the loan amount and the options available during your application.

Credit Association of South Africa (CASA) is a representative body of registered and legal microfinance credit providers in South Africa.

This refers to total monthly living expenses. These are expenses that you are responsible for on a monthly basis and include things like rent, groceries, school fees, your Gautrain tickets i.e. all expenses that YOU are responsible for excluding monthly repayments to credit providers.

This amount is your average total monthly income earned for the past 3 months from the date on which you make your application. This includes all commission, overtime and any other income earned less statutory (tax, UIF, etc.) deductions. In a nutshell, this is the amount that is deposited into your bank account on a monthly basis.

The National Credit Regulator (NCR) was established as the regulator under the National Credit Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry.

Your OTP is your Boodle Pin.

For your security, we’ll send you a one-time pin every time you update your profile or apply for a Boodle Loan.

If your Boodle Loan status reads overdue it means that your Boodle loan is in arrears. It also means that you would have spoken to our collections department and arranged a part payment and extension in order to assist you in repaying your Boodle Loan in full ASAP.

Your Boodle loan application is still in progress. This means there may be outstanding steps that you need to complete before your application can continue.

Your loan agreement confirms the details of your Boodle loan, including the loan amount, repayment term, fees, repayment dates, and the debt obligations you declared during your application. Please review it carefully before accepting, as doing so confirms that the information provided is correct and that you agree to the loan’s terms and conditions. If your agreement expires, you will need to reapply.

This is the total amount you will need to pay on the Repayment Date selected by you and includes all interest and fees up until that date.

This is the date that you select to repay your Boodle Loan. On this date, we will deduct the Repayment Amount from your bank account via Debit Order. This date, however, cannot be a Sunday or a public holiday,

Note that the Debit Order will run in the early hours of the morning on this date, so please make sure you have the available funds in order for your repayment to be successful and avoid unnecessary bank charges.

A short-term loan is money borrowed for a shorter period and repaid over an agreed repayment term. A Boodle short-term loan allows you to borrow up to R8 000 and repay it over 1 to 6 months, depending on the loan option available to you during the application process.

This is the date that your Boodle was paid into your bank account and the official start date of your Boodle Loan.

A Boodle loan is an unsecured, short-term loan. An unsecured loan is a loan that does not require you to provide an asset, such as a car or property, as security for repayment. However, it is still important to repay your loan on time, as missed or late payments may negatively affect your credit profile and future loan applications.

DebiCheck is a secure debit order confirmation process where you approve your Boodle repayment details via your Banking App or Online Banking before your loan is disbursed. This helps protect you from unauthorised debit orders and allows your repayments to be collected according to the loan agreement you accepted.

Biometric verification is a secure way of confirming your identity using facial recognition. As part of your first Boodle application, Boodle will ask you to complete a facial biometric liveness check that confirms your identity and protects against fraud.

Your instalment is the monthly repayment amount for your Boodle loan, inclusive of interest and fees.

Arrears means that a repayment on your Boodle loan has not been paid by the agreed due date.

If your account is in arrears, it is important to make payment as soon as possible to avoid further fees and a negative impact on your credit profile.